Shipping Details
Delivery charges are Rs 349. Free delivery for orders over Rs 4980.
Orders received on Sundays and Pakistan’s national holidays will be processed and shipped on the next working day.
Delivery time is between 2 to 5 working days (no delivery on Sundays).
During busy shopping seasons or in case of excess demand, delivery may take up to 7 working days.
For new custoners, orders are confirmed via call, SMS, or WhatsApp by our Customer Service Representative.
Returns, Refunds & Replacement Details
We gladly accept any unused, unworn, and unwashed merchandise with original packaging within 15 days of purchase for a refund or exchange.
Please return goods with a reason for returning the item(s).
Customers must return the merchandise via a traceable delivery method (courier or registered post) at their own expense.
Delivery charges are non-refundable, and are typically Rs. 350.
Refunds are processed via bank transfer.
Refund requests are processed within 2–3 working days after receiving the returned product(s).
In rare cases, refunds may be issued based on valid return tracking without waiting for the product to be received.
Replacement deliveries are charged approximately Rs. 500, covering two-way courier costs.
Customers must repack the item in its original packaging (or as close to it as possible).
All original packaging, including the product box and any included materials, must be intact and in proper condition for eligibility for a replacement or refund.
For replacement requests, customers are required to provide:
- Clear pictures/videos of the product so our team can verify its condition and ensure there are no damages or scratches
- A photo of the original packaging/box
- A final picture of the item properly packed before handing it over to the rider
- The rider will collect the old parcel and deliver the replacement at the same time.
Return Address
All returns should be sent to our warehouse:
DIVERSITY
441 K Block, Model Town
Lahore
03028446611
For further queries about returns, replacements, and refunds, please contact us via:
WhatsApp: 03028446611
Email: support@diversity.pk
Important Notes
If the package is visibly damaged or the seal is broken at the time of delivery, please do not accept the package.
Perishable items or items that have been used, damaged after delivery, or are not in the same condition as received are not eligible for return or refund.
DIVERSITY is committed to providing excellent service and ensuring customers are served in the best possible way.
Pricing Policy
Prices on the website are subject to change without prior notice due to updates from manufacturers or expiration of discounts/coupons.
