Return form can be found at the bottom of the page.

Welcome to DIVERSITY where your satisfaction is our priority.

• We offer a 15-day return policy from the day your order is received. All items must be returned in their original condition, unopened. Any items that are returned in a condition that is not resellable will not be eligible for a refund or exchange. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 

• If you receive a product that is defective or not functioning as advertised, please contact us immediately for assistance. Faulty products can be returned within a 15-day period following receipt, provided they are returned in their original packaging with all accompanying accessories.

• Exchanges are subject to availability. If you wish to exchange an item for a different color, size, or product, please fill the form. Once we receive your details, a replacement will be created. A courier rider will take the current product from you & deliver the new one. Replacement deliveries are charged at around Rs. 350. The charge is purely to cover the courier charges for the 2 way delivery.

• Refunds are processed within 2-4 working days after we receive and inspect the returned items. The refund will be issued via the bank transfer payment method. Please note that refund times are subject to bank processing delays and are beyond our control. Delivery Charges are inclusive, they will not be refunded. Which in most cases is Rs. 250.
  
  
• In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product
  
  
• If your refund is delayed, first review your bank account statement. Following that, contact your credit card company, as posting times for refunds may differ. Subsequently, contact your bank to check on processing times. If after these steps your refund has not arrived, please reach out to us at support@diversity.pk.

• Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item is returned to us safely. DIVERSITY is not liable for any items lost during return transit.
  
  
• All returns should be sent to our warehouse:
  DIVERSITY
  441 K Block
  Model Town
  Lahore
  03008446996
  
  
  For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (0300 844 6996) or Email (support@diversity.pk).

• Please note that if the return or exchange is due to customer's change of mind or a mistaken order they placed, delivery charges will not be refunded. They are inclusive.  Which in most cases is Rs. 250. Even if a product states "free delivery," it means the delivery cost is incorporated into the price. Returns or exchanges due to customer change of mind or mistaken orders will not include a refund for delivery charges. We seek your understanding that any costs incurred for shipping are only refundable when the fault lies with DIVERSITY, such as in cases of faulty products, packing mistakes 

• To begin the return or exchange process, please fill out the form provided below. Ensure that you enter all the required details accurately to help us understand your request better.
  
  
• After you submit the form, our customer support team will receive your complaint. We will review the information provided and get in touch with you to confirm the submission and discuss the next steps.
  
  
• Please keep the product ready for return or exchange, ensuring it is in its original condition.
  
  
• Once your request is confirmed, we will proceed with the return or exchange process.