Shipping Details
- Delivery Charges are Rs 199/- Free Delivery For Orders Over Rs. 1980/-
- Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
- Delivery time is between 2 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of excess demand.
- We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.
Returns, Refunds & Replacement Details
- We will gladly accept any unused, unworn, unwashed merchandise with original packaging within 15 Days of purchase for a refund or an exchange.
- Please return goods and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges are inclusive, they will not be refunded. Which in most cases is Rs. 250.
- Refund is processed in the form of Bank Transfer.
- Refund requests will be processed within 2-3 working days after receiving the return products.
- Replacement deliveries are charged at around Rs. 350. The charge is purely to cover the courier charges for the 2 way delivery.
- The customer will have to pack it in the packaging it came in or as near to it possible. Rider will collect the old parcel and will give you the new parcel.
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In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product
For more information on Refunds, visit our Refund & Exchange Policy.
All returns should be sent to our warehouse:
DIVERSITY
441 K Block
Model Town
Lahore
03028446611
For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (03028446611) or Email (support@diversity.pk).
DIVERSITY’s team believes in providing great services to our customers by making sure that they are served in the best way possible.
On the time of delivery if the package is clearly damaged or the flyer/box seal is broken then please do NOT accept the package.
Perishable items or items that have been damaged during use or are not in the same condition as you received them are NOT valid for return/refund.
Pricing Policy
Prices on the website are subject to change, as received from manufacturer(s), without any prior notice. They can also change if certain discounts/coupons expire.
