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We offer Free express shipping. The order is delivered within 2-3 days depending on your city.
DIVERSITY is currently using 4 courier companies for shipping purposes TRAX, SWIFT, MOVEX & TCS. Once you have placed the order we will ship the order and you will receive it within 24 – 120 hours (depending on your location “zone”). After the order is been dispatched you can track your order with your relevant courier by using the tracking number given. DIVERSITY is also offering “Cash on Delivery” and “Bank Transfer” service to its customers. You may also visit the FAQs page for other questions that you may have.
DIVERSITY’s team believes in providing great services to our customers by making sure that they are served in the best way possible. Following are the policies for return/refund & cancellation.
- On the time of delivery if the package is clearly damaged or the flyer/box seal is broken then please do NOT accept the package.
- After opening the package if you find that the order is damaged from inside or it is different than what you ordered than you need to communicate with us through website or call center within 24 hours of receipt. We will Lodge a complaint and will get back to you within the next 24 – 48 (working) hours. On the basis of your complaint, DIVERSITY will launch an internal investigation and the report of that investigation would be full & final. If you are eligible for a return/refund, DIVERSITY will process it.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- If you are eligible for a refund, it will be given to you in the form of Bank Transfer, Jazz Cash, Easy Paisa or store credit.
- We usually process refunds within 24 - 48 (working) hours of you lodging a complaint with us.
- Refunds are dependent on customer showing proof that the order received has been dispatched for return.
- Shipping fee is non-refundable and in most cases is charged at Rs 250. It can be higher depending on the goods shipped.
- Perishable items or items that have been damaged during use or are not in the same condition as you received them are NOT valid for return/refund.
- If the order you placed and received is different, In that case we will reship you the correct order.
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